Need help?
If you need assistance with one of our applications, contact the Nurova Prep support team.
Troubleshooting
General troubleshooting guidance
Restart the application
Close the app completely and reopen it. This resolves most temporary display or loading issues.
Check for updates
Open the App Store and confirm you are running the latest version of the application.
Check your connection
Some features require an internet connection. Try switching between Wi-Fi and mobile data.
Update iOS
Make sure your device is running a supported, up-to-date version of iOS.
Reinstall as a last step
If problems continue, reinstalling the app can help. Contact us first if you are unsure about saved progress or purchases.
How to report a problem
To help us resolve an issue quickly, please include:
- the name of the application
- your device model and iOS version
- the app version, if known
- a description of the problem and the steps that led to it
- a screenshot or screen recording where possible
How to contact support
Email our support team and we will respond as soon as possible. Support is provided in English.
Purchases and subscriptions
Purchases made inside our applications are processed by Apple. Billing, restoration of purchases and refund requests are handled through your Apple account and the App Store.
Policies
Details on how we handle data and the terms that apply to our applications.